IZEL Shipping and Cancellation Policy

1. Shipping Policy

• We offer shipping to most locations in India.
• Orders placed will be dispatched within 1 business day for in-stock products.
• Delivery time ranges between 2–7 business days, depending on your location.
• Orders placed on Saturdays will be shipped on the following Monday.

2. Order Tracking

Once your order is dispatched, you will receive a tracking link via email or WhatsApp to monitor delivery status.

3. Cancellation Policy

• Orders once placed cannot be cancelled.

4. Tampered or Damaged Parcels

• If you receive a parcel that appears tampered or damaged, do not accept the delivery.

• Please click pictures at the time of delivery with the delivery partner and inform us immediately at izellifestylecare@gmail.com and we will assist you with a replacement.

• We do not accept a return however, you can request an exchange of size for the same SKU.

• If the product meets our exchange guidelines, the exchange will be processed Or if any damaged occurred after Quality Check an amount of damaged charges will be charged to the customer. If any damaged charges occurred customer will have to clear the charged amount & then the exchange will be processed within 7 business days.

5. Delays

While we strive to deliver orders on time, shipping delays may occur due to unforeseen circumstances. We appreciate your understanding.

For any shipping inquiries, please email us at izellifestylecare@gmail.com